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Service Programs

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EA
Please Note:
All services ordered will be dated to start on the day after the warranty or previous contract ends for each scanner. This may mean that your service contract will begin on a date prior to the current date.
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Fujitsu Service Programs
 
Maintained scanners experience less downtime, have longer useful life, and increase the capital value of your investment. The worries of project delays, making daily scan quotas, backlogs, training of new employees, and unbudgeted repairs fall away with Fujitsu Service. Not only is Fujitsu Service affordable, but it can pay for itself in just one visit.

For an overview, please refer to our service guide.
 
 
 
Key Service Values: 
 
• Fujitsu authorized technicians
• Improves uptime for scan quotas and deadlines
• Maintenance training for new employees
 
 
 
 
• Eliminates unbudgeted repairs
• Less expensive than time and materials
• Increases capital equipment longevity
• Priority telephone support for faster resolutions
 
 
 
Which Fujitsu Service Plan fits my needs? Choose the right level of service based on your scanning needs. If you need more information, please call Fujitsu at (800) 626-4686, Option 1. We will help you choose the correct coverage today.
 
 
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ScanCare for moderate to heavy scanning environments
ScanCare is the Fujitsu premium onsite service offering and one of the most comprehensive service programs in the industry. It combines preventative maintenance, scanner consumables and training with the Basic on-site service option that includes spare parts, labor and technician travel. ScanCare service is available across the 48 contiguous United States.
• Automatically scheduled preventative maintenance visits
• Onsite coverage of spare parts, labor, and travel for all hardware errors
• Consumables & Cleaning Supplies for an average year of usage
• One, two, and three year contracts with multiyear discounts
• Service available in Next-Business-Day, 4-hour and 24/7 options
 
 
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Basic for light to moderate scanning environments
Basic onsite service for Fujitsu scanners includes parts, labor, technician travel and a scanner cleaning visit. (Consumable parts are not included) Basic service is available across the 48 contiguous United States.
• Onsite coverage of spare parts, labor, and travel for all hardware errors
• One, two, and three year contracts with multiyear discounts
• Service available in Next-Business-Day, 4-hour and 24/7 options
 
 
 
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Advance Exchange for light scanning
The Fujitsu Advance Exchange Service Program offers whole-unit, next business day replacement for scanner equipment that cannot be repaired through technical support. If the Technical Assistance Center (TAC) is unable to resolve a problem, a replacement unit is shipped overnight for requests received by 2 p.m. PST, or else on the next business day for requests received later. Advance Exchange service is available in all 50 states.
 
 
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Depot for high security locations
The Fujitsu Depot repair service program is designed to provide mail-in unit repair service for those customers requiring asset tag tracking or who prefer to retain their existing scanner. Depot service includes spare parts, labor, and one-way shipping back to customer for verified hardware failures. Scanners will be repaired within five business days after receipt of scanner and then shipped back to the customer via two day shipping. Depot service does not include preventative maintenance, consumables, cleaning materials, troubleshooting of software configuration, or set-up. Depot service is available in all 50 states.
 
 

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