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Service Programs

UOM:
EA
Please Note:
All services ordered will be dated to start on the day after the warranty or previous contract ends for each scanner. This may mean that your service contract will begin on a date prior to the current date.
Directions:
To find your service program, begin by making a selection from each of the drop down menus below. Next, enter your scanner serial number(s) and quantity.
Fujitsu Service Programs
 
Maintained scanners experience less downtime, have longer useful life, and increase the capital value of your investment. The worries of project delays, making daily scan quotas, backlogs, training of new employees, and unbudgeted repairs fall away with Fujitsu Service. Not only is Fujitsu Service affordable, but it can pay for itself in just one visit.

For an overview, please refer to our service guide.
 
 
 
Key Service Values: 
 
• Fujitsu authorized technicians
• Improves uptime for scan quotas and deadlines
• Maintenance training for new employees
 
 
 
 
• Eliminates unbudgeted repairs
• Less expensive than time and materials
• Increases capital equipment longevity
• Priority telephone support for faster resolutions
 
 
 
Which Fujitsu Service Plan fits my needs? Choose the right level of service based on your scanning needs. If you need more information, please call Fujitsu at (800) 626-4686, Option 1. We will help you choose the correct coverage today.
 
 
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ScanCare for moderate to heavy scanning environments
ScanCare is the Fujitsu premium onsite service offering and one of the most comprehensive service programs in the industry. It combines preventative maintenance, scanner consumables and training with the Basic on-site service option that includes spare parts, labor and technician travel. ScanCare service is available across the 48 contiguous United States.
• Automatically scheduled preventative maintenance visits
• Onsite coverage of spare parts, labor, and travel for all hardware errors
• Consumables & Cleaning Supplies for an average year of usage
• One, two, and three year contracts with multiyear discounts
• Service available in Next-Business-Day, 4-hour and 24/7 options
 
 
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Basic for light to moderate scanning environments
Basic onsite service for Fujitsu scanners includes parts, labor, technician travel and a scanner cleaning visit. (Consumable parts are not included) Basic service is available across the 48 contiguous United States.
• Onsite coverage of spare parts, labor, and travel for all hardware errors
• One, two, and three year contracts with multiyear discounts
• Service available in Next-Business-Day, 4-hour and 24/7 options
 
 
 
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Advance Exchange for light scanning
The Fujitsu Advance Exchange Service Program offers whole-unit, next business day replacement for scanner equipment that cannot be repaired through technical support. If the Technical Assistance Center (TAC) is unable to resolve a problem, a replacement unit is shipped overnight for requests received by 2 p.m. PST, or else on the next business day for requests received later. Advance Exchange service is available in all 50 states.
 
 
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Depot for high security locations
The Fujitsu Depot repair service program is designed to provide mail-in unit repair service for those customers requiring asset tag tracking or who prefer to retain their existing scanner. Depot service includes spare parts, labor, and one-way shipping back to customer for verified hardware failures. Scanners will be repaired within five business days after receipt of scanner and then shipped back to the customer via two day shipping. Depot service does not include preventative maintenance, consumables, cleaning materials, troubleshooting of software configuration, or set-up. Depot service is available in all 50 states.
 
 

Capture Service is a cloud-based service you can subscribe to on the Microsoft Azure Marketplace. Click here to go to the Azure Marketplace.

Fujitsu’s EdgeXperience Capture Service is an industry first intelligent Imaging Solution as a Service (ISaaS) public cloud offering, designed to accelerate the data-driven digital transformation to meet the challenges of today’s distributed business environment.
Built on the intelligent, scalable and secure NX Manager – Cloud, EdgeXperience Capture Service allows businesses to drive operational efficiencies, reduce costs, scale as needed, and implement with minimal disruption.

Combined with the fi-7300NX document scanner with PaperStream NX Manager-Cloud, businesses can convert costs from CAPEX to OPEX and enhance current processes with additional functionality-all with nominal administration and IT costs.

*Free HHKB t-shirt offers expires on 10/15/21 at 11:59PM CT. Free t-shirt offer only applies to new orders of QTY 1 HHKB HYBRID keyboards when purchased at our online store. Offer is not valid on previous orders. Customers are solely responsible for any applicable taxes or other fees. Cannot be combined with any other coupons, discounts or offers. Offer is non-transferrable and not valid for cash or cash equivalent. Offer is good while supplies last. Void where prohibited by law. Offer is available to customers who purchased an eligible HHKB HYBRID keyboard at the Fujitsu Scanner Store from Oct 6 through Oct 15, 2021. (HHKB HYBRID keyboard part numbers eligible for this offer: CG01000-296601, CG01000-296801, CG01000-297201, CG01000-296701, CG01000-296901, CG01000-297001, CG01000-297101, CG01000-297301)

Fujitsu Computer Products of America, Inc. (“FCPA”) reserves the right to cancel, suspend, modify, or terminate this offer at any time, in its sole discretion, without notice.

Requirements: Not included with subscription

  • PC
  • Windows 10 or later
  • Compatible ScanSnap (either/or)
    • iX100
    • S1300i
    • iX1400
    • iX1500
    • iX1600
  • ScanSnap software (either/or)
    • ScanSnap Home V1.8.1 or later
    • ScanSnap Manager V7.1L27 or later
  • Access to internet
  • Compatible browser (either/or)
    • Edge Version 91.0.864.48 or later
    • Chrome Version 91.0.4472.101 or later
  • Sufficient local system storage while scanning (20GB recommended)
    • Permanently if operating stand-alone
    • Temporarily if exported to 3rd party service
  • Active QuickBooks Online subscription if exporting to QuickBooks Online

Features:

  • Automatically recognizes and extracts following data points from compliant invoices*
    • Header: Vendor Name, Invoice Number, Invoice Date, Purchase Order Number
    • Footer: Total Amount, Total Tax Amount
    • Line Items: Item Number, Description, Quantity, Unit Price, Line Item Total
  • Counts only invoices that return one or more data points listed above
  • Provides operator an interface to manually verify and correct data points listed above
  • Provides portal to track usage
  • Integrates with ScanSnap using ScanSnap Home or ScanSnap Manager software
  • Can automatically export compatible data points into QuickBooks Online

* Recognition and extraction of data from invoices are subject to the limitations set forth below.

Limitations:

  • Not all invoices are formatted or in a condition to return any, some or all data points accurately using this technology
  • Data point recognition and extraction accuracy can be impacted by many factors such as invoice formatting, font (handwriting) and graphics, scanner issues, etc.
  • Data point recognition and extraction accuracy cannot be guaranteed due to limitations on technology.
  • Cannot recognize or extract data points from the following forms
    • Non-US invoices
    • Statements
    • Utility bills
    • Chinese invoices
    • FAPIO
    • Commercial invoices (waybills, bill of ladings, shipping receipts)

Need help? We're available at 1-800-301-9475 (OPTION 3) • Email us at E.IT@fujitsu.com or Live Chat

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